Admin order grid page and order status

Hi,
we have a problem in the admin order grid page.

For several months we have been working with Magento 2.3.3 without any problem, a couple of days ago after installing a new extension (we tried to remove it but the problem is not solved), in the admin order grid, some orders are not visible. Also in the order page the status can be updated, but in the admin order grid the status is not updated (from processing to complete).

In the frontend site, customers can vew all their orders correctly.

After run “php bin/magento cron:run” also into the admin order grid, all orders are visible and status is updated.

Has anyone had a similar problem?

thanks

Piero