Everyhost strives to offer you (“Customer”) excellent service, including the availability of its Hosted Microsoft Exchange, Mail Archiving, Advanced Anti-Spam & Virus Protection & Online Backup services, VPS and Cloud Servers, Dedicated Servers not coverered seperately by a signed contract (the “Hosted Services”). By this Service Level Agreement (“SLA”), Everyhost guarantees to Customer that its Hosted Services will be available 100% of the time during any calendar month, subject to the terms and as set forth in this SLA (the “Uptime Guarantee”).
The following services are inclued in this SLA:
Hosted Microsoft Exchange, Mail Archiving, Advanced Anti-Spam & Virus Protection & Online Backup services, VPS and Cloud Servers, and Dedicated Servers not coverered seperately by a signed contract (the “Hosted Services”).
Everyhost provides the Uptime Guarantee in this SLA for its Hosted Services, calculated on a monthly basis, provided Customer (i) is in good standing with Everyhost (i.e., is not in arrears in payments, and has not otherwise breached any of its obligations to Everyhost), and (ii) requests the Hosted Service Credit (as defined below) from Everyhost for its noncompliance with the Uptime Guarantee in writing within 30 days of the end of the month in which such noncompliance occurred.
Downtime caused by any of the events noted below will be excluded from the Hosted Service availability calculations (“Excused Outages”):
(i) Customer environment issues affecting connectivity or interfering with the Hosted Services, including without limitation, Customer’s connection to the Internet (i.e., problems with the Customer’s Internet Service Provider, modem, cable, xDSL or dial-up connection or other Customer Internet connectivity issues) or any other Customer software or equipment, Customer’s firewall software, hardware or security settings, Customer’s configuration of anti-virus software or anti-spyware or malware software, or operator error of Customer;
(ii) third party attacks, including without limitation, hacks, intrusions, distributed denial-of-service attacks or any other third party actions intended to cause harm to or disrupt the Hosted Services, the Everyhost Website or Everyhost’s or its partners’ servers;
(iii) verified bugs of any third party software used in conjunction with the Hosted Services (including Microsoft software);
(iv) force majeure events, including, without limitation fire, flood, earthquake, elements of nature or acts of God; third party labour disruptions, acts of war, terrorism, riots, civil disorders, rebellions or revolutions; quarantines, embargoes and other similar governmental action; or any other similar cause beyond the reasonable control of Everyhost;
(v) issues related to third party domain name system (DNS) errors or failures;
(vi) scheduled maintenance of the Hosted Services, conducted on a regular basis, of which Everyhost will give Customer a minimum of 24hrs advanced notice by email or notification posted to the Everyhost Control Panel; and
(vii) emergency maintenance of the Hosted Services, not to exceed 4 hours in any month, for which Customer may not receive advanced notice.
In the event Everyhost fails to meet the Uptime Guarantee regarding one or more of its Hosted Services (the “Affected Service(s)”), as verified by Everyhost based on its monitoring logs (a “Service Outage”), Customer will be entitled to a credit for future Hosted Services of the same type as the Affected Services ( “Hosted Service Credits”).
Hosted Service Credit Calculation
For each full 1% of downtime, of verified Service Outage in any calendar month (based on a 30-day month calculation), excluding downtime caused by a Scheduled Outage (an “Outage Incident”), Customer will receive a Hosted Service Credit equal to 5% of the monthly subscription fees paid by the Customer for the users impacted by the Affected Service. Should a Service Outage span more than one month, the calculation of Hosted Service Credits starts over at the beginning of each month.
Hosted Service Credits Payment
Hosted Service Credits will be issued in the form of a credit towards Customer’s next invoice, unless the affected month is Customer’s last month of subscription to the Affected Services, in which case the value of the Hosted Service Credits, as calculated herein, will be issued to Customer by Everyhost within 60 calendar days from the end of the Customer’s last month of subscription to the Hosted Services.
Total Credit Limits
Hosted Service Credits will apply only to a Customer’s users directly affected by a Service Outage, and Hosted Service Credits may not exceed 100% of the total subscription fees of the Affected Services, excluding applicable taxes. Hosted Service Credits will not be issued for any fraction of an Outage Incident and will not accrue or carry over from month to month. Notwithstanding anything set forth in this SLA, the Hosting Service Credit described herein shall be the sole and exclusive remedy of the Customer in connection with any outages, unavailability or breach by Everyhost of this SLA.
Who we are
Our website address is: https://www.everyhost.co.uk.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.